Defining the ATM user experience of tomorrow
How can we shift the ATM experience to slash expenses, boost security, and ditch the outdated card system? Can we skip the screen and opt instead for an entirely new approach to a dated machine?
Hypothesis
Leveraging data-over-sound technology will result in a seamless, secure, and cost-effective pairing between phone and ATM.
Approach
- Creative strategy
- Brand visual identity
- User experience mapping
- User interface design
- Marketing design
Following the beat of a different drum.
01
User needs to withdrawl cash
02
User locates nearest ATM via geo finder inside app
03
User navigates to nearest preferred location
04
App recognizes proximity to ATM and asks user to pair
05
User approves pairing
06
Users device emits a unique ultrasonic sound wave signature
07
Audio signature is recognized by the ATM and illuminates
08
Encrytped user data transfersto ATM via sound waves
09
Users device and ATM both “chirp” to confirm ready to use.
10
User completes desired transaction on their device
11
ATM responds to user request, e.g. dispenses cash
12
User disconnects from ATM with an audible “chirp” confirmation
Birds encode data inside every chirp, so why can’t we?
Designed by nature
Inspired by the loud White Bellbird, this approach champions data-over-sound technology for universal access.
End-user benefits
Embrace cost-efficiency, elevated security, and seamless external device connectivity.
A familiar aesthetic
Moving beyond the impersonal, digital facade, we infused nature into every aspect of the design ethos. Using intuitive audio cues and ambient lighting, we signal effortless connection.
Persona
Chris is a 55 year old construction contractor. He regularly pays employees with cash, making upwards of 8-10 withdrawals a month.
Login
Chris needs cash. He downloads and launches app. He is required to use TouchID for security
During his initial account registration he linked his bank account to pull money from
TouchID makes him feel safe and secure. It is simple and fast to use after an easy initial account setup
Map
The map shows the closest ATM locations
He taps the most convenient location and navigation directions are loaded into a map he is familiar with
Pair
A pairing screen appears when his phone’s GPS location is 10 feet proximity to the ATM
He approves the connection making him feel secure that only his phone is connected to it
The the app "sings" a new encrypted ultrasonic audio wave with the login data information for the ATM to read and connect to
The ATM plays a bird chirp followed by one from the app while connecting so he knows when it is connected
The top of ATM blinks while connecting and remains visually lit while paired
Amount
Chris can choose between preset values or input custom amount
Algorithms can show top three most used values based on previous actions
Chris can choose denominations in advanced withdrawal menu
Cash
His cash is dispensed, slot glows to show money is there
App disconnects from ATM, top acrylic light turns off so he knows he is no longer paired with the ATM
The ATM machine clamps down on the withdrawn cash when dispensed. An alert is sent through the app if they leave a 5 foot radius of the ATM without the cash. If a 10 foot radius is left, the ATM retracts the money and gives credit back to the account.
Interact by clicking below
An entirely new ATM experience that sings
Conclusion
Our innovative approach to ATM design and functionality culminates in a seamless, secure, and cost-effective banking experience, leveraging data-over-sound technology.
This solution not only enhances security through encrypted sound wave data transmission but also ensures accessibility by working offline and across various platforms without the need for internet connectivity.
The intuitive external connection process, highlighted by visual and audio cues, provides a user-friendly interface that signals successful transactions and security statuses, such as cash withdrawal alerts and transaction confirmations.
Key outcomes
Boosted security
Encrypted transmissions, blockchain records, and durable ATMs enhance security, preventing card theft and loss.
Cost efficiency
Removing cards and keyboards cuts costs in production, maintenance, and health, with SDKs making programming more efficient.
Convenience and safety
Alerts for forgotten cash and auto-retraction ensure transactions are convenient, safe, and error-free.
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